[Webinar] Impacts of the COVID-19 Pandemic on Consumer Behavior: Will Changes Last?
2020 was a year unlike any other.
The pandemic caused sweeping changes to consumer behavior, including the banking products, merchant accounts and payments channels we typically use.
According to a recent Aite Group study, these changes were also ushered in by increased rates of fraud. For example, over one-third of those who used a new banking product or service (34%) or a new method of banking (37%), respectively, during the the pandemic experienced identity theft as a result.
Are these changes here to stay? And, if they are, in the short-term, what will consumer experience and education look like given these dramatic rates of fraud?
Register now to join Aite Group’s senior analyst, Shirley Inscoe, GIACT’s Brett Petersen, EVP, Sales and Client Relations, and Head of GIACT Melissa Solis as they discuss the impacts of the COVID-19 pandemic on consumer behavior.
- New banking products and delivery channels used by consumers during pandemic;
- Satisfaction levels with new products and channels used; and
- Consumers’ familiarity with fraud scams.