Beating Fraud, Beating Friction

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Beating Fraud, Beating Friction:
How Insurers Slash Costs and Delight Policyholders with Payments Innovation

The increasing sophistication of claims fraud tactics has propelled insurers’ fraud losses to an all-time high. Not only are insurers forced to grapple with steep increases in fraudulent activity, they are also being pressured by their policyholders’ demands for faster claims processing, disbursements, and resolution — as well as minimized policyholder service friction. To stay competitive, insurers need to innovate not only their policyholder service delivery channels, but also the fraud prevention tools that protect those channels.

Topics covered:

  • Risks and opportunities across the payments process
  • Protecting payments
  • Using technology to gain an edge in preventing claims fraud
  • Life, annuities, and other vulnerable LOBs